Terms & Conditions

1. About Wall in Love

Wall in Love Pty Ltd (ABN/ACN as registered) (“Wall in Love,” “we,” “us,” “our”) is the exclusive Australian importer and distributor of made-to-measure wallcoverings manufactured by our Italian manufacturing partners. This website provides product information, design browsing, project enquiry, and design visualisation services for trade and retail customers.

As the importer of these products into Australia, Wall in Love acknowledges its obligations under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including those applicable to importers under Part 3-5.

2. Products & Pricing

All wallpaper designs displayed on this website are made-to-measure and manufactured in Italy. Pricing is provided on a per-project basis following a formal enquiry. Images are representative and may vary slightly from the final printed product due to screen calibration and print processes. Colour accuracy should be confirmed via physical samples prior to ordering.

3. Technical Specifications

Technical specifications displayed on this website, including fire classifications, weights, dimensions, and performance characteristics, are sourced from manufacturer-provided data and are based on testing conducted to European and/or international standards. These specifications are provided for general reference purposes to assist specifiers in product evaluation.

Wall in Love does not independently test or verify product performance. While we endeavour to display accurate manufacturer specifications, we do not warrant or guarantee:

• the accuracy, completeness, or currency of any technical specification;
• that products will perform in accordance with any specification under conditions other than those under which they were tested;
• that any European or international classification, rating, or certification is equivalent to, or satisfies the requirements of, the Australian National Construction Code (NCC), Australian Standards, or any state or territory building regulation; or
• that any product is suitable for any particular building application, building class, or regulatory requirement.

Specifications are subject to change by the manufacturer without notice. Specifications current at the time of ordering should be confirmed directly with Wall in Love.

4. Fire Classifications

Fire classifications displayed on this website (such as B-s1, d0 or D-s3, d2) are European reaction-to-fire classifications tested to EN 13501-1 or classified under EN 15102 (Classification Without Further Testing). These classifications are reproduced exactly as stated in the manufacturer's technical documentation.

EN 13501-1 is not referenced by the Australian National Construction Code (NCC). European fire classifications are not equivalent to, and cannot be assumed to satisfy, the fire performance requirements of the NCC for wall and ceiling linings.

For Australian building applications, independent testing to the relevant Australian standards (including, as applicable, AS 1530.1, AS 1530.3, AS/NZS 3837, and AS ISO 9705) must be obtained where required by the NCC or by a relevant building certifier or authority.

It is the sole responsibility of the building specifier, designer, architect, or builder to verify that any product selected is suitable for the intended application and complies with all applicable laws, regulations, codes, and standards.

5. Quotes & Contract Formation

Submitting a project enquiry through our website does not constitute a binding order. All project submissions are reviewed by our team, and a formal quotation will be provided.

Quotations are valid for 30 days from the date of issue unless otherwise stated. Acceptance of a quotation through the project dashboard constitutes a binding agreement between you and Wall in Love for the supply of the specified wallpaper products. Electronic acceptance via the project dashboard constitutes valid consent under the Electronic Transactions Act 1999 (Cth).

Upon acceptance, Wall in Love will place your order with the manufacturer for production. All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless expressly stated otherwise.

Wall in Love reserves the right to withdraw or amend a quotation at any time prior to acceptance if pricing, availability, or specifications change.

6. Orders & Payment

Payment terms will be specified in your quotation. Unless otherwise agreed, full payment is due upon acceptance of the quotation. Production will not commence until payment has been received in full.

Lead times for manufacture and delivery are estimates only and are subject to manufacturer availability and shipping conditions. Wall in Love will endeavour to keep you informed of any significant delays.

7. Cancellations & Returns

As all wallpaper is made-to-measure and manufactured to your specific dimensions, products cannot be returned, exchanged, or refunded once production has commenced, except where required by law.

Cancellation requests received after quote acceptance but before production commences may be accepted at Wall in Love's discretion. Any costs already incurred may be passed on to the customer.

In the event that a product is received with a manufacturing defect, please contact Wall in Love as soon as practicable. We will work with the manufacturer to arrange a replacement or refund at no additional cost to you. This clause does not limit your rights under the Australian Consumer Law.

8. Samples

Physical substrate and design samples are available upon request. Samples are provided to assist in colour and material selection. Final production may exhibit minor variations from samples. We recommend ordering samples before committing to a full project.

9. Intellectual Property

(a) Wall in Love IP. All original content on this website, including but not limited to text, editorial content, curated collections, photography, graphics, user interface design, page layouts, and underlying source code, is the copyright of Wall in Love Pty Ltd and is protected under the Copyright Act 1968 (Cth). All rights are reserved.

(b) Manufacturer Design IP. All wallpaper designs, patterns, and product imagery displayed on this website are the intellectual property of their respective manufacturers and designers, including LondonArt S.r.l. (a Loris Zanca S.p.A. entity) and our Italian manufacturing partners, and are protected by copyright, registered design rights, and/or unregistered design rights in Australia, the European Union, and internationally. Wall in Love displays these designs under licence from the respective manufacturers for the purpose of product promotion and sale in Australia.

(c) Trade Marks. Wall in Love™ is a trade mark of Wall in Love Pty Ltd. LondonArt is a registered trade mark of Loris Zanca S.p.A. All other trade marks, logos, and brand names appearing on this website are the property of their respective owners. Nothing on this website grants any licence or right to use any trade mark without the written permission of the relevant owner.

(d) Moral Rights. Wall in Love acknowledges the moral rights of the designers of the wallpaper works displayed on this website, including the right of attribution and the right of integrity, as provided under Part IX of the Copyright Act 1968 (Cth). These rights are personal to the designers and are not affected by any other provision of these terms.

(e) Restrictions. You must not, without our prior written consent: reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this website; use any data mining, robots, scraping, or similar automated data gathering or extraction tools on any part of this website; or frame, mirror, or otherwise incorporate any part of this website into any other website or application.

(f) Purchase Licence. Purchase of wallpaper from Wall in Love grants you a non-exclusive, non-transferable licence to install and use the physical product for its intended decorative purpose. It does not grant any right to reproduce, photograph for commercial publication, or create derivative works from the wallpaper design. Personal, non-commercial photography of installed wallpaper is permitted.

10. Website Technology & Software

This website incorporates proprietary software developed by Wall in Love Pty Ltd, including without limitation the wall preview visualisation tool and design curation system (“Software”). The Software and all associated intellectual property rights are owned exclusively by Wall in Love Pty Ltd and are protected as literary works under the Copyright Act 1968 (Cth).

You must not:

• copy, modify, adapt, or create derivative works of any part of the Software;
• reverse engineer, decompile, or disassemble the Software, except to the extent expressly permitted by section 47D of the Copyright Act 1968 (Cth) (decompilation for interoperability);
• use any automated tools, bots, scrapers, or crawlers to access, extract data from, or interact with the Software or any part of this website;
• sublicence, sell, resell, transfer, or otherwise commercialise access to the Software or any output generated by it; or
• attempt to gain unauthorised access to any part of the Software, its underlying systems, or data.

The wall preview visualisation tool provides approximate visualisations for illustrative purposes only. Actual appearance will vary based on lighting conditions, wall texture, surface preparation, installation technique, and other environmental factors. Visualisations are not a guarantee of final appearance. We strongly recommend viewing physical samples before purchasing.

11. User Content

(a) Licence Grant. By uploading, submitting, or otherwise providing any content to this website, including room photographs, project specifications, measurements, design preferences, and communications (“User Content”), you grant Wall in Love a non-exclusive, royalty-free, worldwide licence to use, reproduce, store, and process your User Content for the purpose of fulfilling your project enquiry, preparing quotations, and providing our services.

(b) Marketing Use. We will not use your User Content for marketing, portfolio, case study, or promotional purposes without your separate, express consent. You may be contacted to request such consent following project completion.

(c) Your Warranties. You represent and warrant that: you own or have all necessary rights and permissions to submit the User Content; your User Content does not infringe any third party's intellectual property rights, privacy rights, or any other legal rights; and your User Content does not contain any material that is unlawful, defamatory, or objectionable.

(d) Indemnity. You agree to indemnify and hold harmless Wall in Love Pty Ltd, its directors, employees, and agents from any claim, loss, damage, or expense (including reasonable legal costs) arising from or in connection with any breach of the warranties in clause 11(c) or any infringement of third-party rights through your User Content.

12. Acceptable Use

You must not use this website to:

• upload or transmit any viruses, malware, or other malicious code;
• attempt to access other users' project data, accounts, or any restricted areas of the website without authorisation;
• use automated tools, bots, or scripts to access, scrape, or extract data from the website, including product images, pricing, or catalogue information;
• interfere with or disrupt the website's infrastructure, servers, or networks;
• use the website for any purpose that is unlawful or prohibited by these terms; or
• impersonate any person or entity or misrepresent your affiliation with any person or entity.

Wall in Love reserves the right to suspend or terminate your access to the website without notice if we reasonably believe you have breached these acceptable use provisions.

13. Limitation of Liability

Nothing in these terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by law, including under the Australian Consumer Law.

Goods. To the maximum extent permitted by law, Wall in Love's total liability in connection with any order for goods shall not exceed the quoted amount for that order. For goods not of a kind ordinarily acquired for personal, domestic, or household use, Wall in Love's liability for failure to comply with a consumer guarantee (other than a guarantee under sections 51, 52, or 53 of the ACL) is limited, at Wall in Love's election, to any one of the following: the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired (s.64A, ACL).

Services. To the extent that Wall in Love provides services (including design consultation, visualisation tools, and project management), and those services are not of a kind ordinarily acquired for personal, domestic, or household use, Wall in Love's liability for failure to comply with a consumer guarantee under sections 60, 61, or 62 of the ACL is limited, at Wall in Love's election, to the supply of the services again or the payment of the cost of having the services supplied again (s.64A, ACL).

Subject to the above, Wall in Love shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, or costs of installation or removal. This exclusion applies only to the extent permitted by law and does not limit any right or remedy available under the Australian Consumer Law.

14. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms is intended to exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law or any similar state or territory legislation which cannot be lawfully excluded or limited.

If you believe a product or service does not meet one or more of the consumer guarantees, you may be entitled to a repair, replacement, or refund depending on the nature and severity of the failure. For major failures with goods, you may choose a refund or replacement. For minor failures with goods, we may choose to repair within a reasonable time. For major failures with services, you may cancel the contract and obtain a refund for the unused portion, or seek compensation for the reduction in value. Contact us at sales@wallinlove.com.au to discuss a warranty or guarantee claim.

15. Force Majeure

Wall in Love shall not be liable for any delay or failure to perform its obligations under these terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: manufacturing delays by our Italian suppliers; international shipping disruptions, port closures, or customs delays; pandemic, epidemic, or public health emergency; natural disaster, fire, flood, or severe weather; war, terrorism, civil unrest, or sanctions; government action, export or import restrictions; or industrial disputes or labour shortages.

In the event of a force majeure occurrence, Wall in Love will notify you as soon as reasonably practicable and will use reasonable endeavours to mitigate the impact and resume performance.

If performance is delayed by more than 90 days due to a force majeure event, either party may terminate the affected order by written notice. In the event of such termination, Wall in Love will refund any amounts paid for goods not yet delivered, less any costs reasonably incurred prior to the force majeure event.

16. Dispute Resolution

If a dispute arises in connection with these terms, the parties agree to follow this process before commencing court proceedings (except where urgent injunctive relief is sought):

• Step 1 — Internal Resolution. Contact us at sales@wallinlove.com.au. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 14 business days.
• Step 2 — Mediation. If the dispute is not resolved through internal resolution, either party may refer the dispute to mediation administered by the Resolution Institute (or another agreed mediation provider) in Melbourne, Victoria. The costs of mediation will be shared equally.
• Step 3 — Court or Tribunal. If mediation does not resolve the dispute within 30 days, either party may commence court proceedings.

Nothing in this clause limits your right to bring proceedings in any court or tribunal, including VCAT, NCAT, or any other state or territory consumer tribunal, as permitted under the Australian Consumer Law or any other applicable legislation.

17. Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of the State of Victoria, Australia.

For disputes arising in connection with trade or commercial transactions (where the Australian Consumer Law unfair contract terms provisions under Part 2-3 do not apply), the parties submit to the exclusive jurisdiction of the courts of the State of Victoria and any courts competent to hear appeals therefrom.

For consumer transactions, this clause does not limit your right to bring proceedings in any court or tribunal that has jurisdiction, including your local state or territory court or consumer tribunal. Nothing in these terms restricts or modifies any right you may have under the Australian Consumer Law to bring proceedings in any court (s.67, ACL).

If you access this website from outside Australia, you are responsible for compliance with local laws to the extent they apply. These terms are governed by Victorian law to the fullest extent permitted by applicable law.

18. Variation

Wall in Love may update these terms from time to time. Updated terms will be posted on this page with a revised “Last updated” date. Material changes will be notified via the website. Your continued use of this website following the posting of updated terms constitutes your acceptance of those changes. We encourage you to review these terms periodically. Any orders placed prior to a variation will be governed by the terms in effect at the time of order acceptance.

19. Severability

If any provision of these terms is found to be invalid, unenforceable, or void (including under the unfair contract terms provisions of the Australian Consumer Law), that provision shall be severed to the extent of the invalidity, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These terms, together with any quotation accepted by you and our Privacy Policy, constitute the entire agreement between you and Wall in Love in relation to your use of this website and the supply of products. These terms supersede all prior representations, agreements, or understandings, whether written or oral. Nothing in this clause excludes liability for fraudulent misrepresentation.

21. Contact

For questions about these terms, contact Wall in Love at sales@wallinlove.com.au.